Return approval first
Do not send anything back until the return steps have been confirmed.
Returns and refunds
Returns and Refunds Policy
Please contact us before sending anything back. We accept eligible returns for defective and non-defective items and review each request first so we can confirm the correct return, replacement, exchange or refund step for your order.
Check before ordering
Return postage is normally not covered when the wrong model was ordered by mistake.
Issue review
We will confirm the appropriate support, replacement, exchange, return or refund steps.
How to request a return
Submit a return request with your order number, product model, return reason and issue details. We will review the request and reply with the correct next step. Returns are handled by mail after return instructions have been provided.
Change-of-mind returns
In addition to your statutory rights, we accept eligible change-of-mind returns within 30 days of delivery. UK customers also have the statutory right to tell us within 14 days of receiving most online purchases that they wish to cancel, and then normally another 14 days to return the item.
Items should be returned in the same condition where possible. You may inspect and lightly handle the item only as reasonably necessary to check compatibility and operation. If an item is sealed for health or hygiene reasons, a change-of-mind return may not be accepted once the seal has been opened, unless the item is faulty.
Wrong model ordered
AirPods replacement parts must match the correct model number. If the wrong model was ordered by mistake, return postage is normally not covered because model checking is the buyer’s responsibility before purchase.
Before ordering again
Please use the Model Finder to check the correct AirPods model before buying another replacement part.
Faulty, wrong or damaged items
If the item appears faulty, damaged on arrival, not as described or the wrong item was received, contact us with your order number and issue details.
We may ask you to complete reasonable setup checks before confirming setup support, replacement or exchange support, return approval or refund instructions. Where appropriate, we offer a replacement or exchange for confirmed faults, damaged items or incorrect items.
Refund timing
Where a refund is due, we will process it within 10 days after the returned item has been received and checked, or after proof of return has been provided where applicable. Refunds are made to the original payment method where possible. Your bank or payment provider may require additional time to display the refund.
Return shipping cost
Returns are handled by mail. For change-of-mind returns or wrong-model orders, the buyer is normally responsible for return shipping unless agreed otherwise. If the return is because of our error or a confirmed fault, the return shipping position will be reviewed as part of the request. We do not charge a restocking fee.